tour t&cS

Private Sightseeing Tours

These Terms & Conditions (T&C’s) constitute a formal agreement between Lakeside Travel Service (Private Sightseeing Tours) and our customers (the person/persons using our services). Please read carefully. By confirming your booking, we assume that you have read and agree to them and that both parties accept and agree to be legally bound by them.

Reservations Policy

All Private Sightseeing Tours bookings are recommended to be booked in advance to prevent disappointment. 

Price Policy

Prices promoted are for the hire of the vehicle and driver/chauffeur for the publicised time and are valid until 31/12/2019. Prices are subject to increase due to changes in the Market, Legislation and/or circumstances beyond our control. 

We reserve the right to amend the price of any tour at any time and correct errors in the prices of confirmed Tours. 

Where price amendments are necessary, you will receive notification in writing/e-mail well in advance of your departure date. Should any amendment be unacceptable, the booking may be cancelled in accordance with our Cancellation Policy. No penalty or administration charge, in this case, will be charged

All prices include VAT, statutory insurance, all taxes and any extra items booked in your confirmation. It does not include, personal insurance, snacks, meals, refreshments, optional activities, entrance fees & gratuities unless otherwise specified in your confirmation document. 

Bookings & Payment Terms 

Subject to availability all Tours can be booked by telephone, online, via our App or through our registered agency partners. All tours must be paid for in full prior to departure, either by PayPal/credit/debit card or cash (at our offices in Kendal or Windermere) We do not directly take deposits but if booked through your travel agent their payment T&C’s may apply.

Where full payment is not received at the time of booking, we may, at our discretion provisionally reserve your booking but reserve the right to re-allocate it, should another customer request and secure a tour vehicle by payment. In this case we will notify you to enable you complete your payment.

Your booking is confirmed and a binding contract when the full cost of your booking (where applicable) has been received and we issue you with a booking confirmation (sent to your Travel Agent if booked through them) 

Please contact us (or your travel agent) immediately (no later than 5 days of receipt) if any information on the booking
confirmation is incorrect or incomplete. We will endeavour to rectify any mistake/omission notified to us within the time limit as above without charge. 

If outside this limit we reserve the right to ask you to meet the costs of any administration  amendments (see cancellation table below) or to return your payment in full and to cancel your booking confirmation. Where an amendment cannot be made, and the original booking cannot be confirmed then the Cancellation Policy as detailed in this document shall be applicable.

You can view and download our Tour T&Cs PDF here. 

 

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